Customer Service Agent – HQ

Description

• Working to targets and deadlines in a dynamic environment
• Handling of customer contacts by email
• General administration duties
• Efficient and appropriate handling of customer complaints
• dentify recurring or emerging issues and escalate to the appropriate channels
• Investigate and report on all escalations, highlighting areas for improvement
• Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
• Adhoc tasks pertaining to Customer Service

• Excellent customer service experience with a “can do”, proactive attitude
• Fluent spoken and written English is essential. Another European language is desirable but not essential
• Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
• Show a natural ability in problem solving
• Possess a high level of interpersonal and written skills
• Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
• Detail orientated; ability to complete large volume of work quickly
• Proactive approach to dealing with errors/complaints

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

Competencies