Customer Service Agent – HQ
Ryanair Dublin
Description
Role and Responsibilities- Working to targets and deadlines in a dynamic environment
- Handling of customer contacts by email
- General administration duties
- Efficient and appropriate handling of customer complaints
- dentify recurring or emerging issues and escalate to the appropriate channels
- Investigate and report on all escalations, highlighting areas for improvement
- Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
- Adhoc tasks pertaining to Customer Service
- Excellent customer service experience with a “can do”, proactive attitude
- Fluent spoken and written English is essential. Another European language is desirable but not essential
- Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
- Show a natural ability in problem solving
- Possess a high level of interpersonal and written skills
- Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
- Detail orientated; ability to complete large volume of work quickly
- Proactive approach to dealing with errors/complaints
- Competitive salary
- Discounted and unlimited travel to over 250 destinations
- Defined Contribution Pension Scheme
- Death in Service Benefit – Up to 2 times of annual basic salary
- 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
- Option for up to 5 additional unpaid leave days per year
- Cycle 2 Work Scheme
- Unrivalled career progression
Competencies
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General Information
Position: Customer Support Agent (Dutch)
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Contract: Full-time role 40 hours per week
Work Hours: 24/7 Monday to Sunday, 7 days a week on rotation
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