Felxible Supervisor 20 hour contract

Overview:

• To support the Manager & Assistant Manager to maximise all sales and profit opportunities for the Store, leading and inspiring the team to deliver consistently excellent levels of service & standards.

• To support the Manager & Assistant Manager to ensure costs are managed within agreed budget levels and that every opportunity is sought to maximise Store profitability
• To consistently demonstrate our Core Values and ensure by example that the sales team understand how our Core Values & Brand Statement are translated into actions and behaviours
• To ensure smooth operations on the shopfloor at all times through effective floor control

Responsibilities:

• To deputise for the Manager & Assistant Manager in their absence ensuring that all KPI levels and standards are above company expectations
• To drive and monitor performance for the Store and agree/take appropriate action where necessary to ensure all KPI targets are met including Sales, Payroll, Conversion, Multichannel, Stock loss, Odds and Service
• To ensure your Store is compliant with all Policies & Procedures (including Health & Safety, Till Management, Security, Stock Management, WoW, Human Resources and Payroll)
• To take responsibility for Floor Control whenever the Manager and Assistant Manager (and Floor Manager if applicable) are absent from the sales floor, ensuring that staff are deployed correctly and sales opportunities are maximised

• To support the Manager & Assistant Manager to ensure that your team are regularly trained utilising all company Learning and Development tools
• To ensure your team deliver excellent service and represent the brand by maintaining a high standard of personal presentation and professional behaviour
• To ensure that you & your team consistently demonstrate Delivering the Dune Experience and Dune’s Core Values highlighting any development needs or performance issues to the Store or Assistant Manager
• To ensure that during both the sales and After-sales process, your Store strives to go Above & Beyond to exceed customer expectations and deal with any complaints efficiently in line with company policies referring any serious issues to the Store or Assistant Manager
• To support in the execution and maintenance of company Visual Merchandising standards & WoW guidelines

• To manage the continuous development of self and team
• To create Team Spirit within the store ensuring the sales teams are supportive of each other and work well together

• To maintain good staff relations and morale through effective communication and correct application of all procedures
• To complete any other duties as reasonably requested by the company to ensure the continuous development of the business

Qualifications:

• Commercially astute and target driven
• Demonstrates the Dune Core Values
• Passionate about exceeding customer service expectations
• Energetic, inspirational & motivational team member who displays leadership qualities · Strong written & verbal communication skills
• Strong planning, organisational & analytical skills
• Excellent communicator
• Displays a passion for fashion & high level of personal presentation

• Supervisory experience gained within a fashion brand
• Local knowledge of customers & competitors
• Desire to progress
• Previous employment in Kildare Village