Customer Service Representative - GERMAN New - Cork

Contract : Permanent

Job Description:

The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.

The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.

Duties and Responsibilities

Provide support and services on calls and via emails for various activities such as:

• Handling requests on missing payments or payments history
• Provision of information on cheques / other payment methods
• Process changes to instructions regarding payment tools / payment preferences
• Process changes of personal data and customer addresses
• Handling queries relating to proof of life procedures / campaigns.
• Support on internal processes and procedures (Admin tasks)
• Adhoc tasks and projects will be assigned based on business requirements.
• Support the company’s efforts to achieve certification to the ISO 9001 Standard for the team
• Compliance with data protection, GDPR and training requirements.

Education and Experience:

• Experience of 6-12 months in a customer service environment
• Preferably in a finance, banking, payments, call center or pensions sector.
• Excellent knowledge of Microsoft Office suite

Essential Skills and abilities:

• Ability to function in a fast-paced environment where standard of quality and timeliness are established
• Must possess excellent PC skills
• Must be goal orientated
• Ability to speak, read and comprehend required language(s) (as advertised), including English possess good verbal communications skills
• Must possess superior listening skills
• Ability to deliver information at customer’s knowledge level in an understandable manner
• Strong interpersonal skills and ability to think independently and follow through effectively
• Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
• Excellent attention to detail

Benefits and perks:

• Hybrid / Remote working model
• Training & Development.
• Internal career progression opportunities.
• Employee assistance programme (EAP).
• Hive medical cash plan
• PRSA Scheme.
• Employee engagement initiatives
• Bike to work scheme.

What would you bring?

As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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