Assistant Store Manager
Overview:
The Assistant Store Manager plays a pivotal role in the success of our brand by effectively managing variousaspects of the store's operations. This role requires a dynamic individual who can lead and inspire a sales team, drive sales strategies, deliver exceptional customer experiences, and ensure smooth shop administration. The
Store Manager will oversee everything from team development and sales targets to inventory control and
customer service standards. The responsibilities encompass various domains, each crucial for maintaining the
store's performance and upholding the brand's image.
Responsibilities:
Team Support
Support the Store Manager in leading, motivating, and inspiring the sales team. Contribute to a positive team culture by providing ongoing guidance and supporting individual development and performance.
Sales Performance
Assist in executing sales strategies and achieving store targets. Help maintain the brand’s image throughout all customer interactions, while actively supporting the team in meeting and exceeding sales goals.
Customer Experience
Engage with customers to deliver exceptional service, respond to inquiries, resolve issues effectively, and ensure a memorable and positive shopping experience.
Store Administration
Support the Store Manager with daily administrative tasks including inventory management, stock control, cash handling, and sales reporting. Ensure adherence to company procedures and policies.
Shop Operations
Assist in overseeing the smooth running of daily store operations. This includes managing opening and closing procedures, contributing to an efficient store layout, and helping maximise store profitability.
Staff Coordination
Help coordinate staff scheduling, training, and delegation of responsibilities. Motivate and guide the team to meet their targets and uphold high service standards.
Financial Support
Support the monitoring of sales performance, budgeting, and financial targets. Assist with basic accounting functions and the preparation of regular financial reports.
Inventory Management
Assist in maintaining optimal inventory levels through accurate stock counts and effective replenishment. Participate in seasonal adjustments and stockroom organisation.
Customer Service Standards
Ensure consistent delivery of high-quality customer service. Reinforce brand-aligned staff behaviour, promote a safe and secure environment, and support the development of emergency and health & safety procedures.
Loss Prevention
Aid in implementing and maintaining effective loss prevention strategies. Monitor inventory and sales discrepancies, and assist in reducing shrinkage through preventive measures.
This role requires strong leadership, excellent organisational skills, and the ability to manage multiple responsibilities while maintaining a focus on team development and customer satisfaction.
If you’re passionate about retail, driving results, and creating exceptional in-store experiences, we’d love to hear from you.
Qualifications:
Experience in retail management is highly desirable. We're seeking someone with a strong background in luxury retail—someone who truly understands the expectations of a premium brand environment and consistently delivers exceptional customer service.
The ideal candidate will not only have a passion for luxury fashion but also embody a customer-first mindset, going above and beyond to create memorable, personalised experiences for every client. A natural leader and team player, you should thrive in a fast-paced setting, have a sharp eye for detail, and be committed to upholding the brand’s standards at all times.