Box Office/Front of House Assistant - CE Scheme - Cork Theatre Administration Ltd

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Application Details

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Job Description

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

• To carry out ticket sales duties using the theatre’s computerised booking system, conversing with the public in person and by telephone and ensuring constant attention to detail for a smooth and courteous transaction on all occasions.
• To maximise sales from groups, schools etc.
• To be fully informed and proactive in the marketing of the Theatre’s products, services and facilities, looking to create sales opportunities whenever possible.
• To participate in telephone sales campaigns as requested and to undertake any training required to assist effectiveness in this area.

• At the end of each shift, to account for personal takings and reconcile these with computerised reports.
• In the absence of or at the request of the Box Office Manager or Deputy, to carry out the back-up of the database, producing all “end of day” financial and marketing reports and ensuring the system is closed down as required.

• To ensure that members of the public using the Box Office, whether in person or by telephone, are greeted in a welcoming, courteous and helpful manner.
• To be proactive on the theatre’s behalf in customer care and public safety and comfort, ensuring that customer requirements are dealt with courteously and efficiently.
• To act as a point of reference for all enquiries concerning the activities of the Cork Arts Theatre,including: performances, education activities and workshops, café-bar facilities, art exhibitions, foyer events etc.
• To respond to telephone enquiries for other departments within the Cork Arts Theatre and act as a reception point for the public areas of the building.

• To be aware of the issues relating to the security of the building and the safety of staff and patrons.• To implement the Theatre’s security rules relating to cash at all times.

• Sector: