Sales Team Lead - CL9/10

About Accenture

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities

Visit us at www.accenture.com.

JOB PURPOSE

This role requires a blend of strategic leadership, operational execution, and people management within a high-performing, digitally enabled B2B telesales environment.

This role supports a wide array of advertising and digital marketing products and services for global clients

ROLES AND RESPONSIBILITIES

• Drive execution of inside sales methodologies to meet/exceed quotas.
• Develop go-to-market (GTM) strategies and individualized performance plans.
• Monitor and analyze KPIs to identify areas of improvement and enable informed decision-making.
• Provide market insights and campaign effectiveness feedback to senior stakeholders.
• Lead performance conversations, ensuring high accountability.

• Coach, mentor, and develop team leads and sales agents to achieve high productivity.
• Lead daily sales huddles, weekly 1-on-1s, and performance calibration meetings.
• Foster a collaborative team culture grounded in accountability, transparency, and motivation.
• Handle escalations, conflict resolution, and high-impact interventions with professionalism.

• Define, implement, and maintain processes to improve efficiency and service delivery.
• Conduct needs assessments, performance reviews, capacity planning, and cost-benefit analyses.
• Drive continuous improvement initiatives across tools, processes, and methodologies.
• Manage recruitment, onboarding, and performance development of team members.

• Liaise regularly with global clients (e.g., Google, Spotify) and act as the escalation point.
• Align operational goals with broader client strategies and service-level agreements.
• Collaborate cross-functionally with Quality Assurance, Sales Coaches, Data Analysts, and Legal teams.

• Own and interpret team and individual performance data across Salesforce, Gsuite, Power BI, etc.
• Deliver insights and business reviews on a weekly/monthly/quarterly cadence.
• Track campaign progress, conversion metrics, and pipeline forecasts.

• Ensure adherence to internal controls, legal regulations, and client data privacy policies.
• Identify operational risks and develop mitigation plans proactively.
• Maintain compliance with all internal and external audits.

• Identify opportunities for upselling, cross-selling, and expanding client portfolios.
• Recommend process or product innovations to boost performance and customer ROI.
• Support product adoption and customer satisfaction through consultative selling approaches.

SKILLS REQUIRED

• Proven people management and team-building capabilities.
• Strategic planning, process development, and performance management expertise.
• Strong financial acumen: cost management, budgeting, and resource optimization.

• Mastery in outbound/inbound telesales techniques.
• Strong negotiation, influencing, and consultative selling capabilities.
• Exceptional verbal and written communication (C1 English proficiency or above).

• Data-driven mindset with experience in tools like Salesforce, Tableau, Power BI.
• Skilled in forecasting, reporting, pipeline and CRM management.
• Comfortable with reporting dashboards, campaign optimization, and quota planning.

• High emotional intelligence, adaptability, and decision-making in high-pressure environments.
• Conflict resolution and effective stakeholder engagement.
• Empathy, resilience, and motivation to foster a high-performance culture.

• Experience supporting media, advertising, or streaming tech platforms.
• Exposure to BPO environments, particularly with international clients.
• Working knowledge of digital ad tech (Search, Display, Programmatic, Audio, Social).
• Familiarity with recruitment, onboarding, and talent acquisition strategies.
• Flexibility in shifting between tasks, campaigns, and client accounts.
• Advanced Digital Marketing Expertise: Deep knowledge of advertising sales, media account management, and digital campaign optimization.
• Consultative Selling: Strong listening skills and the ability to assess customer needs and pitch value propositions effectively.
• Experience with SaaS/Software Sales: Familiarity with software renewals, maintenance support contracts, or virtual software models, particularly for the US market.
• Multilingual Capabilities: Fluency in additional languages relevant to the target market (e.g., Bulgarian for roles based in Bulgaria).
• Six Sigma/Quality Management: Knowledge of Six Sigma, ISO, or other quality management tools to drive process efficiency.
• Conflict Management: Advanced skills in resolving conflicts and handling difficult situations with diplomacy and professionalism.
• Experience with Night Shifts: Proven ability to manage teams in a 24/7 BPO environment, including night shifts and flexible schedules.