Bilingual Client Strategy & Insights Analyst (Chinese & English)

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Application Details

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

1. 2562255859375;-6.21356391906738;24 Kilgobbin Heights , Stepaside , Co. Dublin , D18 Y7W9

We are looking for a fluent English and Chinese (Mandarin) speaker to join our team as a Client Strategy & Insights Analyst.

• Conduct in-depth analysis of the client database to identify segments, profitability, cross-selling opportunities, and at-risk clients.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for the Chinese client portfolio.
• Perform market research on Chinese financial trends and competitor activities to inform business strategy.
• Synthesize data from various sources (CRM, feedback surveys, market reports) to create a holistic view of the client base.

• Act as a "voice of the customer" by conducting periodic client feedback calls or surveys in Mandarin to gather qualitative insights.
• Translate complex data findings into clear, actionable recommendations for the marketing and senior management teams.
• Support the development of targeted, data-driven client acquisition and retention campaigns.
• Assist in preparing strategic reports and presentations for management in both English and Chinese.

• Liaise with China-based partners and suppliers to gather necessary market data or support due diligence.
• Support the compliance team by analyzing client data for patterns and ensuring reporting accuracy.
• Collaborate with the client relations team to implement strategies based on your analytical findings.

Qualifications, Skills & Experience

• Fluent in both English and Mandarin Chinese (spoken and written) is non-negotiable.
• Proven experience in a data analysis, business intelligence, or market research role.
• Strong analytical skills with high proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUPs, Charts) and experience with data visualization tools (e.g., Power BI, Tableau is a plus).
• A solid understanding of basic financial principles and a keen interest in the finance industry.
• Excellent communication skills, with the ability to explain data clearly to non-technical stakeholders.
• Cultural awareness of Chinese business practices.

• Previous experience in the financial services sector.
• Experience with CRM systems and database management.
• A Bachelor's degree in Business Analytics, Finance, Economics, Statistics, or a related field is preferred, but equivalent professional experience will be strongly considered.

• Intellectually curious and data-driven in decision-making.
• Meticulous attention to detail and a commitment to data accuracy.
• Proactive and able to work independently on analytical projects.
• A collaborative team player who can bridge the gap between data and business strategy.
• Sector:

• Experienced [Non-Managerial]