Team Lead

Map

Share/Print

copy link

Generate PDF

Application Details

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

1. 6627426147461;-8.62954998016357;Carlton House , Shannon Street , Limerick , Co. Limerick , V94 FD80

Location : Carlton House, Henry Street, Limerick - V94 FD80

The Team Lead will be an integral contributor to the team, working within and promoting the Company Values

• Oversee the banking operations to ensure compliance with regulatory requirements, policies, and procedures.
• Implement process improvements to enhance efficiency and reduce operational risk events.
• Collaborate with various departments, including compliance, risk management, and IT, to ensure seamless delivery of banking services.
• Identify potential risks in banking operations and develop mitigation strategies to ensure compliance and protect the bank's interests.
• To directly coach and manage a team of COSs in line with company and client requirements.

• To oversee team and individual performance through continuous engagement with dedicated Quality Analysts (QAs), and be accountable for team performance development.
• To carry out frequent, targeted coaching based on issues/trends notified, providing constructive feedback and learning opportunities in order to ensure that agreed Service Levels are being met
• To ensure COSs receive all appropriate training, both initially and on an ongoing basis.
• To handle queries, issues or complaints that have been escalated from the team, in line with the processes agreed with the client.
• To seek out opportunities for continuous improvement.

• A desire to create a collaborative environment, and to participate in that collaboration, while taking overall responsibility for the team.
• Evidence of enhanced results through individual and team coaching.
• The confidence and personal strength to direct and motivate others
• Being an inquisitive problem-solver who ‘gets ahead’ of potential issues.
• An ability to drill into detail, while never losing sight of the bigger picture.
• Quantifiable personal and/or team successes in the past

• Holds a third-level qualification in business or a related discipline, preferably QFA qualified.
• Min 1 years’ client interaction and operational experience.
• High fluency in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation is required.
• Excellent knowledge of Microsoft Office products, especially Excel and Outlook.
• Demonstrates a strong performance ethos and personal commitment to achieving outstanding performance.
• Sector:

• Experienced [Non-Managerial]