Customer Service Representative

The Role

My client, a leading international rental company is seeking an experienced Customer Service Representative to join their team in Tallaght. This is a full-time, permanent, office based position.

As the Customer Service Representative, you will be responsible for delivering exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring a positive experience for every customer.

• Deliver outstanding customer service by proactively identifying and prioritising customer needs.
• Offer informed and tailored recommendations, including optional products and services, based on customer requirements.
• Address customer inquiries and concerns with professionalism, confidence, and a positive attitude.
• Handle all telephone and email communications in a courteous, helpful, and efficient manner.
• Finalise rental agreements for returning customers, ensuring a smooth and seamless process.
• Maintain up-to-date knowledge of products, services, and promotions.
• Comply with all company policies, procedures, and health and safety regulations; take responsibility for your own safety and that of your colleagues.
• Perform additional tasks and duties as assigned to support business operations.

• Proven ability to meet targets, adapt in a fast-paced environment, and demonstrate strong attention to detail.
• Collaborative, with excellent interpersonal skills, fluent in both written and verbal English; a second language is an advantage.
• Background in customer service and a natural ability to sell, supported by an engaging personality and professional presentation.
• Competent in Microsoft Excel and Word; automotive fleet or technical experience is an added advantage.
• Holds a full, clean Category B driver’s license for a minimum of two years – essential.
• Available to work a 40-hour week, including Saturdays.

For further information please contact Sabrina on 086 127 5159