Quality Monitoring Feedback Analyst - French Speaker - CL11
Accenture Dublin
We are seeking a Quality Analyst that helps with driving continuous improvements to quality processes, identifying gaps, spotting trends and sharing improvement insights. The Quality Analyst will conduct quality review on content processed by sales reps and will provide feedback and coaching to reps that have error trends or have been incurring errors above the normal range.
Key Duties and Responsibilities- Review quality samples agreed upon by the client and Accenture
- Perform analysis on quality trends and flag quality related risks to the project leadership
- Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
- Conduct root cause and other data analysis
- Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
- Be proactive and suggest improvements that drive individual and team results
- Participate as project team member in problem prevention and continuous improvement projects
- Provide QA progress reports to Quality Lead
- Conduct QA evaluations per client requirements
- Conduct coaching sessions and training refreshers as required
- Analyze Satisfaction Survey results recommend improvement efforts
- Act as Subject Matter Expert SME for QA evaluations
- Contribute to the QA Team s development and share knowledge within the team
- Administer the QA issue repository and ensure all escalations are properly addressed
- AD hoc QA projects as required
CPLDublin
One of the most exciting and fast growing SaaS companies is looking for enthusiastic and energetic French speaking business development specialist to join their growing team in Dublin city centre.
As the first point of contact in the sales cycle...
CPLDublin
Ireland that is supporting a favourite social media company, well-known for their image sharing and save enabling features, drive the rollout of their unique digital marketing advertising solution to French speaking markets.
What's the Job
As our Partner...
CPLDublin
digital sales or account management.
• Deep understanding of the digital marketing and agency landscape.
• A strong track record of leading sales/account teams to exceed revenue goals.
• Proficiency in French and English—both written and spoken...