Customer Care Administrator

Working Hours: Monday to Friday

• Delivering 5 star customer service
• Customer account management
• Fast paced and accurate data entry
• Driving business results through both individual and team KPI's

Role Summary

As a Customer Care Administrator with this company, you will play a key role in delivering high-quality service to their existing, new and prospective members.

Responsibilities:

• Handling a high volume of customer queries via phone and email in a professional and empathetic manner
• Processing policy documentation, updates, and general administration accurately
• Liaising with internal departments to resolve customer issues efficiently
• Maintaining accurate customer records and ensuring data protection compliance while doing so

• Previous experience in customer service or administration (healthcare or insurance experience is an advantage, but not essential)
• Proven strong communication and interpersonal skills
• Comfortable working with systems and MS Office applications
• A positive, professional attitude with a customer-first approach

If the above aligns with you and you are looking to start your year off with a new career in the Healthcare Insurance industry, please apply now with your most up to date CV!