Senior IT support engineer – Field based
Osborne Clonmel
Senior IT Field Engineer
Department: Managed ServicesReports to: Service Desk Manager
Osborne recruitment is partnering with a MSP company who are leading service provide of IT Services.The primary objective for a Senior IT Field Engineer is to provide their clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance. The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.
This requires a proactive approach to finding and resolving issues and vulnerabilities in the client’s environment.
Key Responsibilities:
Maintenance of critical Network Infrastructure o Firewalls, Switches, Wireless Controller and Access Points o Servers (on-Premise and Cloud)PBX
NAS and Cloud Storage
Backup Solutions
MDM Solutions
Endpoint Security
UPS
Hyper-V / VMware
Security Review
Firewalls, Switches, Wireless Controller and Access Points
Firewall Policies and Security Profiles
MFA for VPN
ACL’s configured on Switches, Port Configuration and Vlan Segregation
Core routing, EIGRP
SD-WAN, IPsec VPN
Wireless Configuration and Authentication (WPA and RADIUS)
Servers (on-Premise and Cloud)
Patching
Administrative Users
Remote Access
AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.
NAS and Cloud Storage
Endpoint Security
AV Definitions and Updates
Unwanted Applications – Torrenting, Games, additional PUA
Modern Workplace (M365 Policies and Configuration)
Email Security
Device patching and compliance
Site Administration
Ability to document the site in great detail (using a pre-configured template):
All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual site
Updating of site KB’s and processes:
3rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.
Updating of Passwords and Configurations in ITGlue
All passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.
Regularly update site photos (If/When changes are implemented)
Provide Site updates and report back to Service Desk Manager, Account Manager and Client
Engineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.
Liaise with company contact on urgent changes or implementations
Firewall upgrades
Server maintenance
Cable Cleanup, Network cabling
Planned Downtime
Key Competencies:
Operational knowledge of servers, switches, firewalls and Cloud solutionsOperational knowledge of IT applications, processes, software, and equipment
Strong organizational and client service skills
Skill in planning and preparing written communications
Ability to work in a team and communicate effectively with clients
Service awareness of all key IT services for which support is being provided
Understanding of support tools, techniques, and how our technology stack is used to provide IT services
Preferred Certifications:
FortiGate NSE 4 / FCP (Minimum level – with 4 years working experience)CISCO CCNA (Minimum level - with 2 years working experience)
Microsoft Azure (1 to 2 years active working experience)
Microsoft Intune (1 to 2 years active working experience)
Windows Server (Must be well versed in active directory and AD related services)
Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE)
Backup solutions (Must be well versed in Datto or equivalent solution)
MCSE (Optional but will be advantageous)
Cyber security certifications advantageous
Knowledge of ConnectWise ticketing system will be an advantage
Package:
Company Vehicle (Fuel card included)Company Laptop
Company Mobile Phone
Development program and training
Benefit in Kind
Annual leave - 20 days per annum
To be considered for this position apply today or call Vishnu Singh on 01 5252457.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer
#INDOSB1#INDSINGH
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