Customer Service Executive - French & Spanish/Portuguese New

THE JOB: CUSTOMER SERVICE EXECUTIVE

(French AND Spanish OR Portuguese)

Our client is currently looking for someone who is looking for a next step in or into exciting customer support.

Responsibilities:

• You will be the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
• You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
• Process Improvement – We are always looking for ways to do things better, you can make improvements here.
• Review customer complaints, track customer complaint resolution and handle complex and escalated customer service issues

Your Profile:

• Minimum of 6 month’ experience in Customer Service.
• Fluent in French AND (Spanish OR Portuguese). English as well.
• You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
• You have customer relationship-building skills.
• Planning and Organising skills.

The offers:

• 25 days annual leave, increasing with years of service
• Company plan VHI Health Care & Dental cover for employee and dependencies
• A Pension commencing after probation period
• Participation in employee recognition programs
• Discounted gift certificates
• Discounted TaxSaver Travel cards/free car parking (subject to availability)
• Income Protection
• Life Assurance
• Access to our Tuition Reimbursement Scheme
• Free educational support
• Additional ‘perks’ - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year etc.
• So on...

Interested? Apply today sending your CV.