Assistant Store Manager

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Overview:

Purpose

You will help lead by example, inspire hih performance, and foster a positive, customer-focused culture. Together, you and management team will uphold Gant's vision and values continuously raising the bar for excellence.

Responsibilities:

• Actively drive sales and support the team in achieving and exceeding store targets.
• Monitor and manage store expenses and inventory, ensuring efficiency and accountability.
• Ensure customer service is consistently delivered to the highest standard, in line with company expectations.
• Act as a role model, reinforcing GANT’s customer service guidelines and brand values.
• Adhere to all retail policies and procedures as outlined in the Retail Policy and Procedures Manual.
• Train, coach, and develop team members to ensure a clear understanding of GANT’s goals and objectives.
• Lead and motivate the team to perform at their best and foster a positive, collaborative work environment.
• Ensure the store’s visual presentation and merchandising reflect GANT’s brand standards.
• Oversee the store’s physical operations, including maintenance, to ensure compliance with health and safety regulations and internal standards.
• Set priorities and objectives to meet short- and long-term goals, effectively delegating responsibilities where appropriate.
• Ensure all store administration tasks are completed accurately and on time.
• Maintain regular communication with the Store Manager to collaborate on decision-making and seek guidance when necessary.
• Serve as a passionate ambassador for the GANT brand, delivering expert product knowledge to customers.

Qualifications:

Qualifications

• Takes a leadership role within the team, coordinating efforts and ensuring completion of tasks.
• Provides regular performance feedback and uses GANT’s performance appraisal system effectively.
• Clearly communicates individual and team accountability to drive consistent performance.
• Resolves conflicts decisively, taking final decisions and directing others when necessary.
• Invests time in developing others and acts as a mentor within the team.
• Builds team spirit by recognizing and rewarding both individual and team accomplishments.
• Assigns tasks to team members to stretch and develop their abilities.
• Leads by example, generating enthusiasm, commitment, and a strong sense of purpose.
• Accepts full accountability for own actions and the actions of the team.
• Demonstrates integrity, pride, and commitment in all responsibilities.

• Proactively goes beyond the standard requirements to contribute to business results.
• Identifies and solves problems or prevents them before they arise.
• Suggests new ideas, explores opportunities, and develops creative solutions.
• Continuously seeks improvement and innovation in ways of working.
• Acts with initiative rather than simply reacting to circumstances.

• Uses appropriate interpersonal skills in various situations, adapting tone and style.
• Communicates openly and clearly, expressing thoughts and opinions constructively.
• Presents ideas logically and confidently, both verbally and in writing.
• Actively listens and respects the views of others.
• Communicates effectively with customers and colleagues at all levels.
• Keeps both team and Store Manager informed, explaining the reasoning behind decisions.

• Proactively discovers and meets the needs of both internal and external customers.
• Handles customer requests and complaints effectively, maintaining clear communication.
• Takes personal ownership of customer satisfaction and relationship-building.
• Continuously monitors the quality of service to align with GANT’s high standards.
• Encourages a service-first mindset across the team.

• Maintains an optimistic outlook and believes in the team’s potential to succeed.
• Demonstrates self-awareness by recognizing personal strengths and development areas.
• Approaches tasks with energy, confidence, and enthusiasm.
• Accepts and learns from mistakes, viewing feedback as an opportunity for growth.
• Manages emotions effectively and remains calm and focused under pressure.

• Sets clear, achievable goals and establishes realistic deadlines.
• Manages multiple projects simultaneously while identifying top priorities.
• Evaluates performance regularly and adjusts plans to meet objectives.
• Applies a proactive and systematic approach to ensure tasks are completed on time.
• Confidently addresses and resolves issues that arise during execution.