Credit Controller

Contract Type: 12 Month Fixed Term

Role Overview:

We are recruiting a Credit Controller to join our Credit Control Team within the Calor Finance Department. You’ll play a key part in managing credit risk, maximizing cash flow, and ensuring smooth Direct Debit administration—all while engaging with customers and making a real impact.

Job Responsibilities:

As a member of the Credit Control team at Calor, you will be responsible for the following key duties:

Credit Control:

• Take ownership of customer accounts, ensuring timely payments and minimizing overdue balances.
• Build strong relationships with customers, proactively resolving outstanding debts.
• Negotiate payment plans that work for both the business and the customer.
• Collaborate with the Commercial team to support debt recovery efforts.
• Conduct credit assessments to help make smart, risk-aware decisions.
• Keep key stakeholders informed with insightful reports on credit performance and trends.
• Monitor and manage bad debt movement, identifying accounts requiring special attention.
• Work independently to achieve and exceed collection targets while maintaining a customer-centric approach.
• Ensure compliance with company credit policies and industry regulations.
• Handle customer queries efficiently, providing solutions that balance business and customer needs.
• Assist in preparing monthly and weekly reports to track and analyse credit control performance.

Direct Debit & Payment Processing:

• Manage returned Direct Debits, ensuring quick follow-ups and effective resolutions.
• Oversee the smooth setup and maintenance of Direct Debit Mandates.
• Work with internal teams to improve and simplify payment processes for customers.

Additional Responsibilities:

• Assist the Credit Control Manager with various tasks and projects as needed.
• Support process improvement initiatives to enhance efficiency within the Calor Credit Control Team

Requirements

The Person Specification:

The ideal candidate for this role will be keen to learn and develop within a progressive Finance Department. Experience in a finance team, strong analytical skills, and excellent communication are essential. A customer-focused approach and ability to manage multiple priorities will ensure success in this role.

• Experience:
• At least 1 year of experience in a Credit Control or Accounts Receivable role.
• Experience working with Direct Debits and managing payment collections is highly advantageous.
• Skills:
• Strong numerical and analytical skills.
• Excellent communication skills, both written and verbal, with the ability to build positive customer relationships.
• Detail-oriented with a high level of accuracy.
• Strong working knowledge of Microsoft Office, particularly Excel. Experience of Business Central an advantage
• Ability to work independently and take initiative.
• Ability to handle customer queries and resolve issues in a professional and efficient manner.
• Confident communication and negotiation skills – Must be professional yet assertive when required
• Personal Attributes:
• Highly organized and able to manage multiple tasks efficiently.
• Ability to work well in a fast-paced environment and under pressure.
• Proactive with a problem-solving mindset.
• Customer-focused with a positive, professional attitude.

This role is essential to the smooth operation of the Credit Control Team and will offer you the opportunity to play a key part in ensuring timely payments are collected, customer accounts are managed efficiently, and financial targets are met.

• Annual Leave entitlement starts at 22 days and increases with service level, plus 2 additional company days.
• Eligibility for competitive bonus based on performance.
• Subsidised Canteen facilities, Pension Scheme, Maternity Benefit, Income Protection and Life Assurance are among the valuable services available to our employees.
• We offer an Employee Assistance Programme (EAP) and a Cycle to Works scheme to contribute to our employee's health and wellbeing, with our EAP also made available to the employee's immediate family.
• Permanent employees are eligible for Professional Development Programmes to further develop themselves and we support our employees with 1 paid day off annually to engage in Volunteering activities.
• Free Car Parking facilities available at all locations, including EV charging