Senior Retailer Executive

Apply by: 3 April 2026

Our client is looking for a Senior Retailer Executive to support and optimise a growing national retail network, playing a key role in improving operational performance, strengthening compliance, and delivering a more sustainable future. This is a high-impact role combining strategy, operations, and stakeholder engagement in a fast-paced environment.

Responsibilities:

• Lead retailer onboarding, engagement, and ongoing support across independent and national retailers
• Manage escalations and resolve operational issues including in-store processes and equipment challenges
• Use data insights, KPIs, and reporting to identify trends and drive continuous improvement
• Oversee retailer systems, membership data, and ensure accuracy and compliance
• Maintain SOPs, QMS documentation, and support audit readiness
• Collaborate cross-functionally with operations, tech, finance, compliance, and customer teams

Requirements:

• 7+ years' experience in retail operations, customer service, compliance, or similar
• Proven project management and delivery experience
• Strong analytical skills with the ability to interpret data and drive decisions
• Experience managing stakeholders and influencing outcomes
• Ability to manage multiple priorities in a fast-paced, operational setting
• Strong communication skills with both internal teams and external partners