Customer Service Advisor - Kilkenny (July-Oct) New

Customer Service Advisors required for a short term contract from July to October 2026

Salary: €16.48 per hour (equates to €30,000 per annum)

• Monday
• Friday (shift rotation between 8.30am
• 9.30am start times and 4.25pm
• 5.15pm finish times).

• 2pm shift).

What the role is about:

• Provide `Best in Class` customer service and provide clear solutions to customer queries
• Perform and approach your role to the professional standards expected of a leading contact centre
• Work towards achievement of individual performance objectives
• Positively contribute to your team and support team colleagues
• Compliance with all regulatory requirements including all operational and administrative procedures
• Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations

Role requirements:

• Excellent team player with energy and commitment to achieving the goals of the Fraud Customer Centre
• Customer service experience with a strong customer focus
• Strong interpersonal and communication skills
• A flexible energetic and innovative approach to work. Ability to adapt to a changing environment
• Self-motivated with the ability to meet targets
• Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time

Desirable Qualifications, Skills & Experience:

• Experience in a phone-based role
• Strong IT Skills, i.e., Microsoft products