Client Support Advisor
Location: Cork, Ireland
Are you passionate about helping people and delivering outstanding customer service? Looking to kickstart or grow your career in the healthcare insurance industry? Our client-a leading healthcare insurance provider-is seeking a Client Support Advisor to join their dynamic Customer Service Team based in Cork!
About the Role
As a Client Support Advisor, you will be a key point of contact for customers, offering clear guidance, support, and solutions. You'll help clients navigate their healthcare insurance needs with confidence and ease. This is a fantastic opportunity to join a supportive team in a thriving sector, with plenty of room for professional growth.
What You'll Do- Respond to customer inquiries via phone, email, and other communication channels in a helpful and professional manner
- Provide accurate information regarding healthcare insurance policies, services, and procedures
- Resolve client issues efficiently or escalate where necessary
- Maintain detailed and accurate records using MS Word and Excel
- Collaborate with your team to share knowledge and continuously improve service delivery
- Experience: Previous experience in a customer service or client-facing role, preferably in a fast-paced environment
- Skills: Strong communication and problem-solving abilities, proficiency in MS Word and Excel
- Attitude: Positive, people-oriented, and dedicated to delivering excellent service
- Ambition: Eagerness to learn and grow within the healthcare insurance industry
- Comprehensive training to support your success
- A welcoming and inclusive team culture
- Clear career progression opportunities within a respected healthcare insurance provider
- Competitive salary and benefits package
Ready to make a meaningful impact? Apply today to become a valued part of the team!