Customer Service Representative – Late Evening Shift (5pm to 1am) New

Customer Service Representative – Late Evening Shift (5pm to 1am) - Galway City

Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.

This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.

RESPONSIBILITIES:

• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
• Process refunds, exchanges, and adjustments in accordance with company policies.
• Accurately document customer interactions and escalate complex issues to the appropriate department.
• Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
• Represent the company in a professional, courteous, and knowledgeable manner.
• Work collaboratively with other departments to ensure a seamless customer experience.
• Follow company procedures and industry regulations to maintain compliance.

• Completes all company training and follows established policies and procedures.
• Performs all other duties as assigned.

• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing, direct sales.
• Strong communications skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent telephone and customer service skills.

For more information, please contact [email protected]

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