IT Deskside Support Engineer New

Cpl in partnership with SK pharmteco are looking to hire IT Deskside Support Engineer on a 12 month contract at their Swords campus.

About US

With a talented workforce, exceptional technical capabilities and facilities we have made some of the world’s most important medicines and continue to do so. Further information on SK pharmteco can be found at www.skpharmteco.com

Current Need:

We are looking to hire an IT Deskside Support Engineer to join the IT Department reporting to the IT Service Desk Manager for a 12-month period.

Position Description:

Reporting to the IT Service Desk Manager, the ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems and business applications.
• Effectively diagnose & troubleshoot problems in Windows 10/11 and MS Office 365.
• Support video conferencing systems, meeting room technology, and AV equipment.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Collaborate with IT colleagues and remote IT teams to escalate and resolve complex issues.
• Maintain accurate records of support requests, incidents, and resolutions in the ticketing system.
• Assist with IT asset management, including inventory tracking and hardware lifecycle.
• Participate in IT projects such as hardware rollouts, office moves, and system upgrades.
• Ensure compliance with IT policies, procedures, and security standards.

Required Skills & Qualifications:

• A relevant 3^rd Level Qualification in IT, engineering or similar technical discipline.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.
• A minimum of 3 Years experience in a deskside or desktop support role.
• Strong knowledge of Windows environments.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Experience with imaging tools, remote support tools, and ticketing systems.
• Excellent troubleshooting and diagnostic skills.
• Strong interpersonal and communication skills.
• Ability to work independently and prioritise tasks effectively.

Preferred Qualifications:

• Experience in supporting enterprise environments.
• Knowledge of ITIL service management practices.
• Familiarity with SCCM, Intune, or other endpoint management tools.
• Experience of working in a GMP regulated environment is desirable.