Sales & Customer Support Co-Ordinator New

Overview

An established market‑leading company within the Irish construction supply industry is seeking a Customer Service Executive to join their team. This organisation distributes a wide range of high‑quality building products and prides itself on exceptional customer service, strong technical knowledge, and long‑standing partnerships with international manufacturers.

• Processing incoming purchase orders, quotation requests, and customer queries via phone and email.
• Processing sales invoices.
• Liaising with transport carriers to confirm delivery dates and updating customers accordingly.
• Assisting customers at the trade counter.
• Maintaining accurate records of quotations and orders.
• Providing support to external sales staff as needed.
• Handling incoming calls and directing them appropriately.
• Completing scanning and filing duties related to sales orders.

• Excellent written and verbal communication skills.
• Strong IT skills, including MS Office.
• 5+ years’ experience in a customer service support role (ideal).
• 1+ year of experience with SAP Business One (ideal).
• Strong customer focus and commitment to delivering high‑quality service.
• Self‑motivated, confident, and capable of working on their own initiative.
• A strong team player.

• A positive attitude and willingness to learn.
• Strong communication skills.
• Excellent organisational and interpersonal abilities.
• A collaborative approach to work

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