Central Office Enquiry Support

Role Overview:

The role of Central Office Enquiry Support is an integral part of the sales teams across for both brands. Reporting to the Sales Manager this person will have an exciting and rewarding role, in a result oriented and fast-paced environment.

Role Responsibilities:

The main purpose of the role is to support the Sales Teams with sales tasks, such as:

• Responding to incoming phone and email enquiries pro-actively and efficiently
• Achieve sales targets set
• Maintaining CRM system with accurate client information and note recording
• Knowledge of all Creche locations, services provided, fee structures and available childcare funding
• Ensure accurate booking process, deposit payment and effectively manage waiting lists
• Internal and external customer support
• Support the Sales Manager with reports, projects / ad-hoc requests
• General reception and administration duties

Required Qualifications:

• Excellent communication and customer service skills
• Strong attention to detail
• Excellent IT skills – particularly in MS Suite
• Ability to work both independently and as part of a team
• Discretion and Professionalism in all aspects of their work
• Ability to prioritise and organise work assignments