Galway - Customer Support Agent | Norwegian Speaking New

Customer Support Associate – Norwegian Speaker

Employment Type: Full-time, Permanent

A globally renowned multinational in the medical devices and healthcare sector is seeking a Customer Support Specialist fluent in Norwegian to join its Galway-based team. This is an exceptional opportunity to become part of an industry leader, grow your expertise, and develop a long-term career in a collaborative and dynamic environment.

• Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
• Monitor and prioritize group mailboxes to ensure all inquiries and complaints are addressed promptly.
• Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
• Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
• Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
• Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
• Identify and recommend process improvements to enhance team performance and customer satisfaction.
• Build and maintain specialist knowledge in assigned product areas and share expertise with colleagues.

• Minimum of 1 year’s experience in any medical/clinical setting or a customer-facing customer support role
• Proven ability to deliver outstanding customer experiences while managing technical complaints.
• Fluency in Norwegian is essential.

If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we’d love to hear from you.

Apply today and take the next step in your career!

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