Sales Advisor (Christmas temp 24hrs per week)

Overview:

To be part of the retail team responsible for achieving sales targets and promoting high standards of service to the customer. Reflect the vision and goals associated with GANT brand.

Responsibilities:

• Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations.
• Assist with achieving store KPI targets.
• Attend training on sales and product knowledge as required.
• Use skills and training to generate sales units/transactions and average spend.
• Report any misuse or theft of stock to a member of management.
• Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand.
• Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store.
• Observe and conform to all retail policies and procedures.
• Maintain good standards in Health and Safety and housekeeping.

Qualifications:

• Customer Service Orientation
• Team Participation
• Flexibility
• Initiative
• Communication
• Positive Attitude

• Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
• Deals with customer requests and complaints effectively, keeping customers informed at all times.
• Takes personal responsibility for customer satisfaction.
• Continually monitors own quality of service against standards required by GANT and customers.

• Takes ownership of and contributes fully to team objectives.
• Accepts accountability for team outcomes.
• Assists other team members.
• Recognises and works effectively with team dynamics.
• Understands own role within the team.
• Encourages other members of the team to contribute fully.

• Able to adapt to changing circumstances in a positive manner.
• Willing to suggest new ways of doing things.
• Recognises the need for continuous change.
• Accepts the merit of differing viewpoints.
• Adjusts quickly and positively to revised priorities.

• Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
• Suggests new approaches and creative solutions.
• Looks for new and better ways of doing things.
• Is proactive and not merely reactive.

• Uses interpersonal skills that are appropriate for the situation.
• Openly discusses thoughts, opinions and issues in a clear manner.
• Able to present well thought out ideas in a logical manner through good verbal and written skills.
• Listens well and accepts the opinions of team.
• Able to communicate with customers and all levels of employees.
• Keeps team and manager informed, explaining reasons behind key decisions.

• Has a positive expectation of success.
• Accurately identifies own weaknesses and strengths.
• Displays/acts with confidence, energy and enthusiasm.
• Admits to mistakes and learns from them.
• Eager to improve/update skills.
• Receives constructive feedback positively.
• Able to keep own emotions from interfering with work.
• Remains calm and focused on the job in difficult situations.