Solutions Consultant

Solutions Consultant

Working Model: Hybrid (Tuesday-Thursday onsite)

We are seeking an experienced Solutions Consultant to support strategic launch operations, operational improvements, and stakeholder engagement across internal and external partner ecosystems. The successful candidate will act as a trusted advisor, translating commercial business needs into scalable operational and technical solutions across the client and partner lifecycle.

Key Responsibilities:

• Support strategic product and operational launches through cross-functional coordination and integration activities.
• Collaborate with Engineering, Product Management, Operations, and Business Development teams to deliver scalable solutions.
• Contribute to solution architecture discussions, workflow improvements, and feature enhancement requests.
• Identify business opportunities, product gaps, and long-term operational strategies.
• Develop and maintain repeatable solution documentation, operational playbooks, and best practices.

• Manage escalations from stakeholders, partners, and clients while ensuring timely communication and resolution.
• Monitor project timelines, risks, issues, and dependencies across multiple workstreams.
• Facilitate stakeholder meetings, status reporting, and project documentation.
• Provide operational insights and reporting to support business reviews and decision-making.
• Identify recurring operational or solution issues and collaborate with technical teams to mitigate future risks.

• Support operational improvement initiatives and process optimisation activities.
• Assist with social and community management operations, including engagement coordination and workflow support.
• Contribute to scalable delivery workflows and sustainable operational processes.
• Advise stakeholders on best practices for leveraging technology to improve business operations.
• Support training and enablement activities for internal teams, partners, and clients.

• Build and maintain strategic relationships with internal and external stakeholders.
• Support the execution and sustainment of approved business and technical solutions.
• Assess operational and product gaps using stakeholder feedback and metrics analysis.
• Contribute to the development, validation, and documentation of new solutions and features.
• Participate in prioritisation, alignment, and cross-functional planning activities.
• Support working groups and project coordination activities.

• Strong operations and project management experience.
• Excellent stakeholder management and communication skills.
• Technical knowledge of systems integration and solution deployment.
• Experience managing escalations, reporting, and operational improvements.
• Ability to collaborate effectively with manager-level stakeholders and cross-functional teams.
• Strong consultative, analytical, and problem-solving abilities.
• Knowledge of customer lifecycle management and industry best practices.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in community or social operations management is advantageous.

• Operations Management
• Technical Acumen
• Systems Thinking
• Stakeholder Management
• Project Management
• Customer & Partner Engagement
• Opportunity & Pipeline Management
• Situational Leadership
• Problem Solving
• Team Collaboration
• Industry Knowledge