Complaints Analyst- D2 onsite immediate start New
CPL Dublin
My client a leading Fintech company in Dublin 2 have immediate vacancies for Claims Handlers/Analyst on initial 6 month contracts:
These roles are fully onsite in Dublin 2.
Duties will include:
- providing support to customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints.
- swiftly gathering and document customer issues and resolutions with unparalleled efficiency.
- Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
Ideal profile will be:
- Complaints Analysts with compliance, regulatory, fraud, disputes background, legal background, or litigation experience.
- Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal or tech industry.
Contact Natasha Bevan today to hear more
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