Clerical Officer New

Job Specification

Reports to: Administration Supervisor / Team Leader

Role Purpose

The Clerical Officer will provide efficient administrative and clerical support to a public service body, ensuring the smooth day-to-day operation of the office while maintaining high standards of confidentiality, accuracy, and customer service in a child and family services environment.

• Provide general administrative support including filing, photocopying, scanning, and data entry
• Manage incoming and outgoing correspondence (post, email, phone calls)
• Maintain accurate electronic and manual records in line with policies and GDPR requirements
• Schedule appointments and support diary management as required
• Assist with preparation of reports, documents, and spreadsheets
• Update internal systems and databases accurately and in a timely manner
• Deal professionally and sensitively with service users, colleagues, and external stakeholders
• Support team members with ad hoc administrative tasks as required
• Adhere to policies, procedures, and confidentiality standards

• Previous experience in an administrative or clerical role
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong organisational and time-management skills
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional manner with good communication skills (written and verbal)
• Ability to handle sensitive information with discretion

• Organisation & Planning
• Communication & Interpersonal Skills
• Teamwork
• Confidentiality & Professional Integrity
• Adaptability and Flexibility

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