Customer Support Executive - Adamstown, Lucan, Co. Dublin
Role Overview:
Giraffe Childcare is one of Ireland's leading childcare providers, supporting children and families through high-quality early years education and care across a network of centres nationwide.
Based in our Central Support Office in Lucan - Adamstown, this role plays an important part in supporting families, centres, and colleagues across the organisation. The Customer Support Co-ordinator will provide customer service and administrative support across a range of functions, including enrolments, childcare funding administration, customer enquiries, and operational support.
Working closely with colleagues across the Central Support Team, the successful candidate will provide assistance and cover where required to ensure the smooth and efficient delivery of services. This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about delivering excellent service.
The role would particularly suit candidates with previous experience as a Centre Manager, Deputy Manager, Assistant Manager, or Centre Administrator within an early years setting. Their understanding of centre operations, enrolments, childcare funding, family engagement, and the day-to-day operations will enable them to provide valuable support across the organisation.
Role Responsibilities:
The primary focus of this role is to provide high-quality customer service and administrative support across multiple departments within the Central Support Team, including:
- Responding to phone and email enquiries in a prompt, professional, and friendly manner.
- Supporting families with general childcare enquiries and assisting with enrolment administration, including registrations, bookings, deposits, and waitlist management.
- Providing administrative support to the Childcare Funding Team, including the processing and maintenance of funding-related records and documentation.
- Maintaining accurate and up-to-date information across internal systems and databases.
- Supporting centres and colleagues with administrative, operational, and customer service queries.
- Assisting with reporting, data entry, audits, and general office administration.
- Providing holiday cover and support across Central Support functions during periods of leave or increased business demand.
- Supporting projects, process improvements, and business initiatives as required.
- Building positive working relationships with colleagues across the business to ensure a collaborative and efficient approach to supporting centres and families.
Required Qualifications:
Key Skills and Experience- Previous experience as a Centre Manager, Deputy Manager, Assistant Manager, or Centre Administrator within an early year’s setting would be highly advantageous. Experience in a customer service-focused role, such as retail, hospitality, or other customer-facing environment, would also be beneficial.
- Excellent interpersonal and communication skills.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office and general IT systems.
- Ability to work independently and collaboratively as part of a team.
- Professional and discreet when handling confidential and sensitive information.
- Flexible, adaptable, and willing to support different teams and functions as required.