Administrative assistant - WPEP Scheme - Manorhamilton Innovation and Development CLG

apartmentManorhamilton Innovation and Development CLG placeLeitrim calendar_month23/01/2026

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Application Details

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance.

Your eligibility for this programme will be verified by the Department as part of the application process.

Job Description

Role Description

During the placement, the participant will be introduced to and gain experience in the day-to-day operations of a busy office, including administration, customer service, and commercial support. The participant will work alongside experienced staff and receive structured training in the following areas:

Office Administration & Operations

Observing and assisting with typing, record keeping, and maintaining organised filing systems
Learning how passenger ticketing and reservation data is entered and maintained in internal booking systems
Supporting the ordering and management of office supplies
Assisting with general secretarial and administrative duties
Observing invoicing processes for services

Customer Service Communications

Managing inbound customer queries via phone and email under supervision
Learning how to respond to customer inquiries on social media channels (Facebook, Twitter)
Assisting passengers with ticketing issues, timetables, route planning, and lost items property logging
Supporting communication of service updates, such as delays or route changes

Commercial & Private Hire Support

Observing and assisting with preparing and sending Coach Hire quotations
Supporting the sales team with administrative tasks
Learning how follow-ups are completed to secure bookings.

Office Administration & Operations

Observing and assisting with typing, record keeping, and maintaining organised filing systems
Learning how funding data is entered and maintained in internal booking systems
Supporting the ordering and management of office supplies
Assisting with general secretarial and administrative duties
Observing invoicing processes for EU services

Customer Service Communications

Managing inbound customer queries via phone and email under supervision
Learning how to respond to customer inquiries on social media channels (Facebook, Twitter)
Observing and assisting with preparing and sending quotations
Supporting the sales team with administrative tasks
Learning how follow-ups are completed to secure funding.

Role Description

This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.

This optional module will fulfil your accredited training requirements for the WPEP.

Formal Training Provided

Microsoft Office (Word, Excel)
Microsoft Outlook
Customer Service Skills
Use of internal booking systems
Social media communication procedures
WPEP QQI Work Experience Module

Informal Training Provided

Typing, filing, and document organisation
Data entry and maintaining records
Handling inbound phone and email communications
Responding to customer queries on social media
Assisting quotation processes
Observing invoicing procedures
Ordering and managing office supplies
Communication and teamwork skills
Sector:

Career Level

Not Required

Candidate Requirements

Essential

Minimum Experienced Required (Years):

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