German Speakers (Cork) | Customer Support

Our German-speaking desk is currently buzzing. We have been successfully placing high-caliber talent into one of the most sought-after hubs in Cork, and the momentum isn't slowing down.

We have three spots for customer service agents. We are looking for german native and english fluent professionals. This is a fantastic opportunity to join a market-leading organization known for its exceptional workplace culture and commitment to employee well-being.

The role:

You will join a team that prides itself on collaboration and a /"work hard, support each other/" mentality.

Responsibilities:

• Customer Advocacy: Act as a helpful and empathetic point of contact for German-speaking customers, resolving issues with a genuine desire to help.
• System Navigation: Utilize Microsoft Outlook and bespoke CRM systems to manage high volumes of communication with precision.
• Agile Learning: Rapidly adopt new technologies and process updates in a fast-paced, evolving landscape.
• Team Collaboration: Contribute to a positive, /"best-in-class/" office culture, sharing insights with teammates to improve the overall customer journey.
• Hybrid Integration: Successfully manage your workflow between the state-of-the-art Cork office and your home setup.

What you will bring:

• Linguistic Mastery: You must be Native (or C2) in German and fully fluent in English.
• Technical Savvy: You are a /"quick study/" when it comes to software. Proficiency in Outlook is essential, and a natural curiosity for learning new systems is a must.
• Empathetic Mindset: You understand that behind every ticket is a person. Your communication style is warm, professional, and solution-oriented.
• Reliability: As we enter the final stages of hiring, we need proactive teammates who are ready to hit the ground running.

Are you ready to join on of the best well-stablished businesses in Cork? Apply today to secure your spot.