CPL - Hospitality & Student Services Manager New

Salary: €58,000–€68,000

I am hiring a Hospitality and Partner Services Manager to lead the delivery of high-quality services across a busy residential campus.

Key Responsibilities:

• Team & Contractor Management: Lead a mix of in-house and contracted service teams including housekeeping, catering, maintenance, and security.
• Project Coordination: Oversee small to medium on-site refurbishment or maintenance projects and ensure minimal disruption to residents.
• Facilities Oversight: Manage daily facility operations including kitchen services, communal areas, linen/stock, waste, pest control, and access control.
• Event & Guest Services: Support the setup and service delivery for summer schools and guest groups, ensuring excellent customer service standards.
• Health & Safety: Ensure best practices in safety, carry out audits, and coordinate emergency responses.
• Administrative Support: Maintain accurate records, use internal systems for scheduling and procurement, and prepare reports/forecasts.

Requirements:

• Experience in a university or student residential setting
• 5+ years’ experience in facilities, hospitality, or residential management (ideally within a complex or large-scale setting).
• A third-level qualification in Facilities or Hospitality Management.
• Strong experience managing service delivery teams and working with external contractors.
• Excellent organisational, communication, and project coordination skills.
• IT proficiency including MS Word, Excel, and internal systems.

• Dynamic and varied role within a respected and collaborative environment.
• Autonomy to lead projects and contribute to service improvements.
• Work with a passionate and dedicated on-site team.
• 27 Annual Leave
• Bike to Work Scheme

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