Customer Service Advisor

My client who is based in the Annacotty Business Park is looking for an experienced Customer Service Advisor to join their team to cover a Maternity contract. This will be for 12 months and is an immediate start.

• Answering all calls in a professional and timely manner.
• Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a time frame for resolution.
• Keeping customers updated through to resolution with regards to any issues raised.
• Actively look for opportunities to upsell to our customer base.
• Be available within the phone system to pick up calls.
• Pick up and deal with all emails and issues relating to your customer base or any that you are looking after, in a timely manner.
• Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution.
• Be proactive by looking for efficiencies in all processes and raising these to the Supervisor in an appropriate manner.

• Very good phone etiquette
• Excellent command of English (written and oral) is a must
• 1 - 2 years of experience in customer service, tele sales, or inside sales (BPO or e-commerce background preferred).
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• High level of empathy, patience, and problem-solving ability.

Recruiter:Joyce Coffey

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