Customer Care Executive
At Osborne we are currently recruiting for a Customer Care Executive to join Ireland’s leading insurance company based in South Dublin.
As Customer Care Executive you will work with customers through a variety of communication avenues. This organisation is seeking someone who is motivated and ambitious and are looking to progress in the Insurance sector.
For You:
Full time, permanent role Monday to Friday
Competitive – depending on experience
Bonus and Commission – monthly
Pension
Healthcare
Mobile phone plan
Full sponsorship for insurance exams
Hybrid working policy once passed probation
Annual leave increases annually up to 24 days
Great staff sports & social events.
Monthly/Weekly performance based incentives
Employee Wellness initiatives
Cycle to Work Scheme
Responsibilities:
Provide a level of service to customers, which is best in class standard across the market
Drive to continuously improve performance through KPI’s and quality measures.
Promote good attitudes and strong team spirit within the group.
Escalate issues as necessary to line manager.
Ensure all regulations are adhered to and agreements are fully complied with.
Process all required transactions in accordance with company process.
Accuracy of data and transaction processing within the role.
Advice given to customer must be of specific and accurate nature at all times.
Participate in cross training to develop multi skills required for departmental goals and vision.
Commit to studying for industry exams and use supports given by company to develop educationally
Requirements:
1+ year of customer service experience within a fast-paced, call centre environment
Good PC Skills -Relay, MS Excel, Insurer Websites
Practical knowledge of Personal Lines Insurance is desirable
Result driven, with the ambition to meet and exceed targets
Excellent communication skills, including verbal, written & listening
Self-motivated, enthusiastic, solution focused
Strong initiative and ability to work in a busy fast paced environment
Confidence to make decisions
Ability to work effectively in a team environment
A positive, innovative attitude with the ability to handle new assignments and projects with an open mind
For more information, please apply through the link provided for the attention of Emma Hickey or call Osborne Recruitment on 01 525 2457.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer
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