Office Administration Assistant - WPEP Scheme - Hannigan Facility Services
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Application Details
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance.Your eligibility for this programme will be verified by the Department as part of the application process.
Job Description
This work placement provides participants with practical, hands-on experience in office administration and sales within a professional workplace environment. The placement is designed to help individuals develop key administrative, customer service, and sales support skills while gaining confidence and real-world work experience.
During the placement, participants will support day-to-day office operations by carrying out tasks such as answering phones and emails, data entry, filing, preparing documents, scheduling appointments, and maintaining accurate records. They will also assist the sales function by supporting customer enquiries, updating customer databases, preparing quotations, processing orders, and assisting with follow-ups and sales reports.
The placement offers exposure to common office systems and software, helping participants build digital and organisational skills that are essential in modern workplaces. Participants will develop strong communication, teamwork, time management, and problem-solving skills while learning how office administration and sales teams work together to support business operations and customer satisfaction.
Supervision and guidance will be provided throughout the placement to support learning and skill development. Regular feedback will help participants improve their performance and understanding of workplace expectations. On completion, participants will have gained valuable experience and transferable skills that enhance employability and prepare them for future roles in office administration, sales support, or further training.
Role Description
The participant will receive formal and informal training in the following areas:
- Recruitment support and administration, including assisting with job postings, shortlisting candidates, maintaining applicant records, and understanding recruitment compliance and confidentiality requirements.
- Office administration duties such as data entry, filing, document preparation, record management, scheduling appointments, handling emails and phone calls, and supporting daily office operations.
- Sales support and customer service, including responding to enquiries, maintaining customer databases, preparing quotations, processing orders, assisting with follow-ups, and supporting sales reporting activities.
- Use of office systems and software, including word processing, spreadsheets, email platforms, customer relationship management (CRM) systems, and internal databases.
- Communication and interpersonal skills, with a focus on professional telephone manner, written correspondence, customer interaction, and teamwork.
- Time management and organisational skills, including prioritising tasks, meeting deadlines, and maintaining accurate records.
- Workplace professionalism, health and safety awareness, data protection, and confidentiality.
Formal training will be delivered through structured guidance, demonstrations, and task instruction, while informal training will be provided through on-the-job learning, supervision, mentoring, and regular feedback to support skill development and confidence building.
- Sector:
- Not Required
Candidate Requirements
Essential- Minimum Experienced Required (Years):