Ad Sales Account Manager - English speaking - CL11

Role Overview

The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.

You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.

What You Will Be Doing

• Act as the first point of contact in the sales and account management process
• Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention
• Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)
• Qualify inbound and outbound leads and progress opportunities through the sales funnel
• Identify advertiser needs and recommend appropriate advertising products and solutions
• Support advertisers through consultation, education, campaign optimization, and performance review

• Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)
• Meet defined daily and weekly activity expectations (calls, emails, follow-ups)
• Adhere to SLA standards for lead response, advertiser follow-up, and renewals
• Ensure high-quality documentation of customer interactions, opportunities, and next steps
• Contribute to forecast accuracy through disciplined opportunity management

• Deliver customer interactions that meet quality standards across calls and written communication
• Follow agreed turnaround times, internal processes, and data/privacy requirements
• Identify inefficiencies in workflows and proactively suggest improvements
• Recognize trends, patterns, and recurring issues and escalate to team leadership
• Act as a positive brand advocate through professional, ethical, and customer-centric behavior