German Frontline Customer Support Specialist New

Current recruiting for German speaking Frontline Support Specialist with Hospitality experience. Client is currently establishing their presence in Ireland, so this is a great opportunity to get in on the ground floor. Knowledge of Spanish, Turkish or Arabic appreciated.

Duties:

• Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures.
• Work with stakeholders to establish and improve workflows and quality support.

Requirements:

• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS).
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Preferably with a college degree in Hospitality Management, or equivalent.
• With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
• Fluent in reading, writing and spoken German and English language skills.
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.

Feel free to get in touch with me at [email protected] and share this job with anyone that might be suited for this experience.

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