Customer Service Advisor - Languages
My client, a multinational company in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Representatives to join their growing team supporting their commercial clients.
These roles are going to cover a 24/7 account which will run either week days or weekends so you MUST be flexible to cover these shifts. Once allocated a shift you will stay on it (unless cover is needed for holidays/sick cover).
This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting!
Customer Service Representative ResponsibilitiesManage tasks, provide excellent service to customers and colleagues.
Learn and utilise IT tools and systems.
Become an expert in products, transit times, bookings, and tracking.
Handle complaints and claims professionally.
Analyse reports and collaborate with the team.
Stay organised with emails and tasks.
Maintain accurate intranet information.
Contribute to process development.
Escalate customer issues promptly.
Follow established standards and procedures.
Take on additional tasks as assigned.
The Customer Service Representative will have: Previous Customer Services Experience
- 2 years experience of a fast paced service environment
Demonstrable knowledge of achieving group/individual targets
Strong understanding of reporting tools and techniques
Strong PC skills including use of excel.
Strong English
Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch
**Only candidates that are flexible in their working hours to cover different shift patterns will be considered for this role**
Recruiter:Joyce Coffey
INDFRS1