Customer Service Agent

apartmentMorgan McKinley placeDublin calendar_month 

We are currently hiring on behalf of our client based in Dublin 2 for a Customer Service Agent. This is a hybrid role with career progression opportunities in the motor insurance industry

This is the perfect opportunity for someone with excellent customer service skills and a passion for helping people. This position offers a fantastic in person training programme and will progress into a hybrid working model once you are fully set up and ready to go.

Working hours: You will work on a flexible rotational basis covering the core business hours 7am - 12am. Shifts will be 7.5 hours each day and there will be some weekend work involved with overtime pay!

Salary: Starting from €26,400 with shift premiums and opportunities to earn overtime

Key Responsibilities:

  • Assisting customers with time sensitive issues
  • Working closely with other departments to ensure quick resolutions
  • Meeting KPI's and performance targets
  • Handling objections and resolving customer cases
  • Working closely with your colleagues to identify process improvement areas

Key Requirements:

  • Minimum 1 years experience in a Customer Service role
  • Exceptional communications skills
  • Strong work ethic and attention to detail
  • Ability to stay calm and think fast in urgent situations
  • Full working authorisation in Ireland
  • Available to start onsite on August 11th
Why apply?
  • Great career progression opportunities with salary reviews
  • Pension contributions
  • Get your birthday off!
  • Hybrid working post training
  • Subsidised gym membership
  • Mobile discounts
  • Health insurance discounts
  • Active sports and social club
  • Employee Assistance programme
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