Service & Spare Parts Administrator New - Sligo

Service & Spare Parts Administrator

Location - Onsite - North County Sligo

My client, a North Sligo based manufacturing company to the global food production sector, are seeking to recruit an experienced Service & Spare Parts Administrator. The Service & Spare Parts Administrator will be required to support the Service Manager and Service Engineers by sourcing Spare Parts and providing day to day support for the Service Department, ensuring a prompt and accurate customer service.

• Liaise with Service Engineers to ensure customer needs are being met
• Issue quotes using SAP numbers stating price, terms of delivery, terms of payment and validity of quotation
• Create project specific spare parts packages
• Process purchase orders from customers
• Place orders with suppliers accounting for customer PO and warehouse demand
• Prioritise orders for spare parts breakdowns
• Check items, prices, delivery dates, quantities and supplier order confirmation.
• Prepare and send order confirmation to customer with price, delivery dates, mode of shipment, payment and delivery terms
• Coordination with suppliers, freight forwarders, accounts department and customers to arrange shipments.
• Check supplier invoices to ensure correct details are entered in SAP
• Request invoices/credit notes from the accounts department
• Arrange return and replacement of any defective items
• Update prices and spare parts in the spares database system
• Identify and escalate any errors (quantity & value) to Line Manager
• Support the Service Manager with any other tasks/projects as required
• Greet customers in a courteous and friendly manner
• Ability to work with several customers at one time while maintaining individual customer satisfaction
• Manage telephone transactions quickly, and courteously
• Identify any information that may compliment the customers purchase
• Assist customers with identification of parts requirements and research items in manuals/drawings

• A strong personality for dealing with customers effectively
• An understanding of best practice within a spare parts department
• Strong time management, organizational and record keeping skills
• Self-motivated individual able to work unsupervised
• Proficient in Microsoft Office
• Proficient in SAP Business Package
• Fluent in English, good phone manner and strong inter-personal skills are essential

For more information, please contact [email protected]

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