[ref. g77830120] Accenture - Customer Engagement Functional Consultant (Microsoft)
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com
About Accenture Technology
As one of the world’s largest independent providers of technology services, at Accenture Technology you will help provide our clients with a full range of innovative technology solutions, as well as proven consulting and outsourcing services.You will have the chance to combine your deep technology expertise and industry-specific insights to transform our clients' ability to achieve their business outcomes From the development of IT strategy to the optimisation, management and security of the underlying infrastructure, applications and data, you will have the opportunity to impact our clients’ success and carve out a long-term career with a fast-paced and innovative team.
Come join us
As a D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients to design, implement, and optimise D365 Customer Engagement solutions, ensuring they align with business objectives. You’ll solve problems using your D365 knowledge as you liaise between Accenture clients, your project team, and the wider internal CE community.This role provides the opportunity to work for an unrivalled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
What you’ll do
This role requires a strong understanding of business processes, excellent stakeholder management, and the ability to configure and customise D365 CE applications.
Key Responsibilities:
- Engage with clients to understand their business needs and translate them into functional requirements.
- Design and implement Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
- Lead workshops, requirement gathering sessions, and stakeholder discussions to define solution roadmaps.
- Configure, customise, and extend D365 CE using Power Platform (Power Automate, Power Apps, Power BI).
- Work alongside technical consultants and developers to deliver end-to-end solutions.
- Provide guidance on best practices, solution architecture, and business process improvements.
- Conduct system testing, user training, and support change management activities.
- Troubleshoot issues and provide ongoing support to clients post-implementation.
- Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends and updates.