Client Services Executive - Personal Lines Insurance

The Client Services Executive will handle inbound and outbound calls with existing/prospective clients, focusing on home and motor policy renewals, mid-term adjustments, claim and general policy queries.

• Client Engagement: Engage with clients regarding their home and motor policy renewals, and/or any queries in relation to their policy.
• Sales & Servicing: Provide quotations for motor, home, marine, and travel insurance; advise on any mid-term alterations; handle claims queries and ensure timely premium payments.
• Target Achievement: Meet renewal and new business targets, while identifying cross-selling opportunities for other product lines.
• Portfolio Management: Take full responsibility for your portfolio, delivering exceptional service and building strong client relationships.
• Compliance: Adhere to Central Bank regulations and company policies at all times.
• Cooperation: Work closely with internal teams and insurers to deliver efficient, accurate outcomes for clients.

What we are looking for

We are seeking a motivated and client-focused individual with a proven track record in Personal Lines insurance. If you are passionate about delivering outstanding customer service and enjoy working in a collaborative environment, we would love to hear from you.

Skills & Qualities:

• Minimum 2 years’ experience in Personal Lines insurance (home/motor focused preferred).
• Strong knowledge of the Irish Personal Lines market.
• Excellent communication skills and a client-centric approach.
• APA min/CIP
• Proficiency in Relay/Applied Systems is a distinct advantage.
• Ability to work both independently and as part of a team.
• Well-organised with strong attention to detail and ability to manage deadlines.

• Reputation & Stability: Be part of a well-established business with over five decades of industry expertise.
• Professional Growth: We support ongoing development through CPD and certification pathways.
• Collaborative Environment: Work with a dynamic and supportive team that values your contributions.
• Client-Centric Values: Join a company committed to delivering top-tier customer service and building lasting client relationships.

What's on offer:

• Competitive Salary & bonus structure for meeting targets
• Flexible working hours
• Modern office facilities
• Free parking
• Pension (after successful completion of probation)
• Education support (after successful completion of probation)
• Hybrid working (after successful completion of probation)