Customer Operations Specialist - Part time Weekdays New

Customer Operations Specialist – Part-time Weekday

The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Duties and Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner.
• Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background

checks.

Benefits:

• Career Development.
• Extensive training and access to Wellness Programme.
• Employee Assistance Program (EAP).
• Hive Medical Cash Plan.
• PRSA and Bike-to-Work Scheme.
• Tax Saver Tickets.
• Be part of a great, friendly and a diverse team.

Recruitment process:

• One virtual interview with the Customer Operations team.
• Online Tech and English language assessment.

Further Details:

• Contract: Permanent – Part time
• Location: Henry Street, Limerick, fully onsite
• Working Hours: Monday to Friday, 11:00am to 3:00pm.
• Please note initially there will be full time training for 6-8 weeks,
• Must be eligible to work in the Republic of Ireland
• Must be able to pass all background checks
• Available for a full-time training during weekdays for the initial training period.