[ref. j45117621] Manager, Account Management (EMEA)
Keeper Security is hiring an experienced and execution-oriented Manager of Account Management to lead a team of high producing Account Managers within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimised to drive growth.
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance.Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Manager of Account Management, EMEA will be responsible for managing the large scale, Mid-Market Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team.You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.
Responsibilities- Lead, manage and motivate a team of Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
- Drive revenue retention via a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
- Help directly manage Tier 1, high priority client relationships
- Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
- Proactively monitor assigned client health through quantitative and qualitative means
- Own the optimisation of contracts and other documents supporting renewals
- Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
- Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
- Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategise for success
- Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimise sales conversations and outcomes
- Analyse sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
- Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
- Continuously refine and optimise sales processes and tools to improve efficiency and effectiveness
- Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
- Drive a high-energy, positive sales culture that motivates the team to perform at their best
- Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
- 3+ years proven work experience as a Sales Manager
- 3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
- Proven track record of meeting or exceeding sales targets and managing a high-performing sales team
- Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
- Ability to construct, present and execute territory-level sales strategies
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
- Data-driven mindset with experience analysing sales metrics to drive decision-making
- Ability to adapt in a fast-paced, ever-changing market environment
- Strong problem-solving skills, with the ability to handle challenges and find creative solutions
- Ability to travel up to 20% of the time
- Bachelor's degree in Business, Marketing, or a related field
- Additional language a plus
- Experience working in IAM industry is a plus
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.