Project Manager – CIS (Customer Information Systems)

apartmentOsborne placeDublin calendar_month 

Project Manager – Customer Information Systems (CIS)

Location: Dublin

Salary: DOE

Role & Purpose:

Lead and deliver a programme of Customer Information System (CIS) projects within agreed timeframes, budgets, quality, and scope.

Key areas of focus include:

Station Customer Service Systems (SCSS): Implement Passenger Information Display Systems (PIDS), Public Address (PA) systems, Help Points (HP), CCTV, telecoms infrastructure (e.g., cabling), and associated civil/structural works at stations nationwide.

Customer Communications Centre (CCC): Develop a centralized communication facility within a National Control Centre, equipped with an Integrated Systems Management Platform (ISMP) to monitor and control station systems, enhancing the customer experience.

Deliver full project lifecycle management: inception, design, procurement, construction, commissioning, and handover.

Monitor and report on project progress, ensuring compliance with relevant standards, regulations, and legislation.
Provide professional support to senior management and deputise when required.

Support the delivery of other projects within the wider capital investments programme as needed.

Reporting Relationships

Reports To:

Senior Project Manager, CIS, Railway Systems, Network Enhancements

Manages:

Assistant Project Managers

Works With:

Programme and Project Managers, Planners, Task Leaders, external consultants and contractors
External agencies (e.g., regulatory bodies, local authorities, funding authorities)

Internal departments across engineering, operations, IT, procurement, legal, property, and other support functions

Key Qualities

Essential:

Degree in Building, Engineering, Construction, or Project Management
Member of a relevant professional body (e.g., Engineers Ireland)
Minimum of 10 years' project engineering experience in a railway or regulated engineering environment
Strong leadership, communication, negotiation, and interpersonal skills

Experience managing budgets and schedules on projects of similar scale

Desirable:

Experience managing complex, multi-disciplinary projects in rail or infrastructure
Familiarity with railway operations and CIS systems
Knowledge of project procedures, contract management (e.g., Public Works Contracts), and Construction Regulations

Understanding of Safety Management Systems

Competencies:

Proven project management capability
Technical knowledge and commercial awareness
Strong planning and organisation skills
Effective communication and relationship building

Leadership and team management

General Management Responsibilities

Safety:

Uphold all safety responsibilities as outlined in the Safety Responsibility Statement
Ensure project compliance with health and safety legislation and company policies

Conduct safety audits, reviews, and incident investigations where required

Engineering:

Ensure projects adhere to relevant standards and policies

Provide technical oversight across all phases

Business:

Manage the overall delivery of assigned projects

Maintain coordination with internal and external stakeholders

People:

Communicate with internal teams and external stakeholders
Support and manage project team resources

Lead by example and foster a productive project environment

Specific Responsibilities

Engineering:

Oversee feasibility, design, procurement, construction, and handover

Ensure robust project control systems are in place and maintained

Safety:

Ensure design and construction adhere to safety standards and regulations
Facilitate safe design and execution throughout the lifecycle

Promote safety through regular reviews and workshops

People:

Manage and support project team members

Engage stakeholders throughout project delivery

Finance:

Manage project budgets and financial reporting
Ensure accurate financial authorisation and adherence to procurement policies

Contribute to performance and budget tracking reports

For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie

If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided

Please submit your updated CV in Word Format

If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1

#INDKIRWAN

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