Medical Secretary New

Salary: Very competitive salary and benefits package

The successful candidate will be flexible, dedicated, conscientious, and possess a professional manner focused on excellent patient service.

Key Duties & Responsibilities

• Clinic Management: Run outpatient clinics smoothly. This includes booking patients, confirming appointments, sitting clinics, and greeting/booking in patients efficiently on clinic days.
• Theatre & Cath Lab Bookings: Manage theatre and cath lab list bookings. Coordinate closely with hospital scheduling teams, lab management, and other secretaries to ensure efficient patient scheduling.
• Standard Operating Processes: Follow standard operating processes, to ensure the smooth running of clinics and theatre lists.

• Referral Triage: Manage incoming referral letters from GPs, other cardiologists, and inpatients. Priorities patients effectively for clinics and theatre lists.
• Communication & Inquiries: Serve as the primary point of contact. Promptly handle telephone calls, emails, and patient enquiries with a high level of customer service.
• External Records: Request and gather necessary clinical information from other hospitals, such as scans, histology reports, and pathology reports.

• Medical Dictation: Complete medical reporting after consultations in a timely manner.
• Correspondence: Ensure accurate copies of letters and reports are sent to referring GPs, patients, and other consultants.
• Filing & Systems: Maintain and update proper, efficient electronic filing systems.

• Billing & Insurance: Manage billing functions, including processing invoices to health insurance companies.
• Database Management: Manage and update patient data accurately on the Medserv database.

• Qualifications: Holds a relevant medical secretarial qualification.
• Experience: Minimum of 3 years of relevant medical secretary experience.
• Technical Skills: Strong audio typing skills and advanced proficiency in MS Word, Excel, and standard IT software.
• Systems Knowledge: Proven experience working with a patient management system (experience with Medserv is highly advantageous).
• Financial Competency: Proven ability to manage medical finances and insurance billing.
• Interpersonal Skills: Excellent communication and interpersonal skills, with absolute fluency in written and verbal English.
• Autonomy: Highly organized multitasker with the ability to manage time efficiently and work on his/her own initiative.
• Confidentiality: Proven experience handling sensitive, confidential information with a deep understanding of GDPR regulations

For more information, please email [email protected]