Multilingual Customer Service Representative
My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Representatives to join their growing team supporting their commercial clients.
This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting.
Customer Service Representative Responsibilities
Manage tasks, provide excellent service to customers and colleagues.
Learn and utilise IT tools and systems.
Become an expert in products, transit times, bookings, and tracking.
Handle complaints and claims professionally.
Analyse reports and collaborate with the team.
Stay organised with emails and tasks.
Maintain accurate intranet information.
Contribute to process development.
Escalate customer issues promptly.
Follow established standards and procedures.
Take on additional tasks as assigned.
The Customer Service Representative will have:
Previous Customer Services Experience- 2 years experience of a fast paced service environment
Strong, proven self management / motivation skills
Demonstrable knowledge of achieving group/individual targets
Strong understanding of reporting tools and techniques
Strong PC skills including use of excel.
Strong English
Fluency in a European language is an advantage - French/German/Spanish/Portuguese/Italian/Dutch
Hours of Work:
Standard Hours; Monday – Friday:
6am - 2:30 pm
7am - 3:30 pm
8am - 4:30 pm
9am - 5:30pm (Training shift)
The ideal candidate will also be flexible to work the following additional shifts:
Monday – Friday 5:30pm - 12am
Monday – Friday 12am - 6am
Saturday - Sunday 6am – 6pm
Saturday - Sunday 6pm -6am
Benefits:
Gym Contribution
Healthcare Contribution
Incentive Scheme
Pension (after 12 months)
Recruiter: Amee Mullen