German Speaking Technical Support New
CPL Dublin
German Speaking Technical Support – Dublin
We are currently partnering with a global tech business to hire German-speaking Technical Support Specialists to join their growing Dublin team.
This is not a traditional customer service role. The position is focused on supporting complex digital products, troubleshooting technical and advertising-related issues, and working closely with specialist teams to resolve problems end-to-end.
The environment is fast-paced, highly collaborative, and ideal for someone who enjoys problem-solving, technology, and customer interaction.
What makes this role interesting?- Global tech environment
- Complex product support
- Strong training and development
- International team culture
- Clear progression opportunities
- Exposure to digital advertising & tech products
The role will involve:
- Investigating and troubleshooting technical issues
- Supporting customers and internal teams
- Escalating product bugs when needed
- Managing cases from start to finish
- Working cross-functionally with specialist support teams
- Delivering a high-quality customer experience
What they are looking for:
- Fluent German & English
- Previous Technical Support / Product Support / SaaS Support experience
- Strong communication and problem-solving skills
- Comfortable working in a KPI-driven environment
- Interest in technology and digital products
Shift Pattern: Rotational schedule between 8am–10pm
No sponsorship available
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