IT Operations Manager

IT Operations Manager

Salary:

€85,000

NOW HIRING: IT Operations Manager | Dublin West | Financial Services

Are you an experienced IT Service Manager with a passion for continuous improvement and rock-solid service delivery? Our client — a growing Irish financial services company — is undergoing exciting IT transformation work and is looking for a seasoned IT Operations Manager to join their expanding team in Dublin West.

You’ll play a key role in overseeing day-to-day IT service operations, building strong relationships with vendors and stakeholders, and ensuring high-quality service delivery across the business. This is a great opportunity to step into a role with influence and visibility during a period of growth.

What You’ll Be Doing:

• Supporting the Head of IT Ops in delivering high-quality services across the ITIL lifecycle
• Leading incident & problem management processes, identifying root causes and implementing preventative solutions
• Managing and improving supplier relationships and performance
• Driving process documentation, compliance (DORA, ISO), and audit support
• Becoming an advocate for IT Service Management across the entire business

What We’re Looking For:

• 7+ years in IT Service Management, ideally within a regulated financial services environment
• Strong understanding of ITIL (certified in v3 or v4) and DORA regulations
• Experience with ITSM tools like ServiceNow, Jira, or Autotask
• A confident communicator and negotiator with top-tier stakeholder/vendor management skills
• Analytical mindset with a knack for problem-solving in fast-paced environments

Type: Permanent

Competitive Salary & Benefits

• Seniority Level

• Industry
• Financial Services
• Insurance
• Employment Type

• Job Functions
• Information Technology
• Skills
• IT Operations
• IT Service Management
• ITIL
• IT Operations

Apply Now