Customer Service Advisor New

We’re Hiring: Customer Loans Solutions – Mortgage Associate (6-Month Contract)

Location: Kilkenny | Organisation: Bank of Ireland (via CPL)

Onsite, Monday- Friday 09:00- 17:00

Are you detail-oriented, customer-focused, and interested in building experience within the banking and mortgage sector? We are currently seeking a Mortgage Associate to join the Customer Loan Solutions (CLS) team, supporting customers experiencing mortgage payment difficulties and helping deliver sustainable solutions.

• Provide administrative and operational support to Customer Loan Solutions teams
• Maintain accurate customer records, documentation, and case administration
• Support reporting, tracking, and oversight activities to meet regulatory and governance requirements
• Engage with customers through inbound and outbound calls when required, delivering clear and empathetic service
• Collaborate with internal teams to ensure efficient case management and positive customer outcomes

• Strong attention to detail and administrative accuracy
• Good business awareness and ability to interpret customer circumstances
• Proficiency in Microsoft Excel (data tracking, reporting) and PowerPoint
• Ability to manage deadlines, KPIs, and competing priorities
• Resilience and professionalism when dealing with sensitive customer situations
• Proactive, adaptable, and team-oriented approach

• Opportunity to gain valuable experience within the Bank of Ireland mortgage operations environment
• Supportive and collaborative team culture
• Potential contract extension opportunities based on performance and business needs

If you are motivated to develop your career in financial services while making a meaningful difference for customers, we would love to hear from you.