Microsoft Dynamics Platform Lead

About Us

• Position: Microsoft Dynamics Platform Lead
• Location: Hybrid
• Contract type: Permanent

Role Overview

We are a dynamic and growing organisation of approximately 300 employees, committed to leveraging technology to improve operational efficiency and service delivery. We have recently undertaken a strategic transformation by migrating our core business applications to Microsoft Dynamics 365, forming the foundation for a modern digital ecosystem.

These systems remain key to our operations, and ensuring their alignment, integration, and support is a critical part of this role.

Key Responsibilities

• Provide architectural oversight and governance for all business applications, including non-Dynamics third-party systems.
• Serve as the technical owner of Microsoft Dynamics 365 and contribute to the strategic management of the wider application estate.
• Working with our Data Engineering team, ensure interoperability, data integrity, and consistent integration between applications.
• Support rationalisation and transition planning for legacy systems as applications are consolidated onto the Dynamics platform.

• Lead technical design and delivery of enhancements, customisations, and new capabilities within Dynamics 365.
• Oversee development and integration efforts involving third-party systems and external service providers.
• Ensure solutions are scalable, secure, and meet business requirements across the applications portfolio.

• Provide day-to-day leadership and technical mentoring to a team.
• Build internal capabilities in Dynamics and broader application support, including development and troubleshooting skills.
• Promote a proactive, service-oriented, and collaborative team culture.

• Act as the primary technical liaison for business stakeholders in relation to Dynamics and other core applications.
• Oversee the lifecycle management of third-party applications (e.g. upgrades, renewals, vendor relationships).
• Oversee incident management, change control, and BAU support for the full application portfolio.

• Ensure applications (Dynamics and non-Dynamics) comply with data protection, security, and audit requirements.
• Maintain accurate documentation and ensure appropriate controls are in place across the application landscape.
• Track software licensing, support contracts, and vendor compliance.

• Ensure all activity is aligned to organisational values and contributes to the mission of supporting thriving communities.
• Adhere to all policies and procedures at all times.
• Exercise discretion at all times.
• Demonstrate high standards regarding both organisational and personal wellbeing, health, and safety requirements.

• Proven experience as a Microsoft Dynamics 365 Technical Lead, Architect, or Senior Developer.
• Solid experience managing or supporting enterprise application portfolios, including third-party SaaS and on-prem systems.
• Solid understanding of Power Platform (Power Apps, Power Automate, Power BI) and Azure services.
• Experience in system architecture, integration, and lifecycle management.
• Demonstrated ability to lead and develop technical teams.
• Excellent stakeholder engagement and communication skills.

• Microsoft Certified: Dynamics 365 Solution Architect / Developer Associate.
• Experience working with diverse application environments and vendors.
• Familiarity with enterprise integration patterns and middleware platforms.
• Knowledge of ITIL, Agile and DevOps practices.

Join Us

You're more than just an employee; you're part of a mission to create lasting change. If you're ready to contribute to our vision, apply today and let's make a difference together.